Does our experience include a picture?
No. A picture may be taken at the end of your game. The picture, however, is not guaranteed nor is it considered part of the price you are paying. If you want to absolutely have a picture of your experience please ask us to take a picture with your own device.
Where can I find the picture you took?
All our pictures are posted on our Facebook page
. Reviews, page likes and checking in are always very much appreciated.
How can I cancel a reservation?
Cancellations must be made by phone up to 24 hours before the actual booking.
We reserved and paid online for X people but less people showed up. Will the people who couldn't make it be refunded?
Yes. As long as the minimum amount of people required for a given room showed up, the one’s who haven’t will be refunded.
Is there a minimum age requirement?
Anyone under the age of 16 must be accompanied by an adult. We strongly recommend that players be at least 10 years old due to the complexity of the puzzles and some of the subject matter.
Is this a good place for team building?
Yes. Our escape games are a very popular and efficient way used by companies for team building and developing better group dynamics. This is accomplished by offering many complex puzzles in which the value of individuals, and their combined efforts, really comes forth.
Which payment methods are accepted?
Online, only credit card is accepted. In person, you may pay by debit or credit.
Who came up with the ideas and scenarios?
All scenarios, puzzles and concepts, were designed by the Escaparium team.
Do you sell food, drinks and/or alcohol? Can we bring food and eat it here?
We offer non-alcoholic beverages but do not sell food or alochol. You may eat your own snacks in the lounge, but not in the rooms. Alcohol and being under the influence will not be tolerated.
Do you have parking?
Yes. We have many parking spots.
Is it necessary to make a reservation?
Making a reservation online or over the phone is strongly recommended to ensure your spot and to avoid waiting or wasting time. Escaparium is often fully booked and reservations are often made shortly before showing up.
Which language are the games?
All games are entirely bilingual (French and English).
Are you wheelchair accessible?
Unfortunately, our games are not wheelchair accessible.
Are you accessible by public transport?