Question 1

Is it possible to book for 2 people only?

Accepted Answer

It is possible to book for 2 people from Sunday to Friday, for all escape games except for The Lost Island of the Voodoo Queen (3), The Final Stop (3), Wardrobe for Sale (4), Ctrl Alt Reboot (4), Magnifico (4) and The Forgotten Cathedral (4). On Saturdays, or for the aforementioned games, a minimum of 3 or 4 people is required (except for Bernie Bloc, the minimum remains 2). If you absolutely want to be 2 people, the amount for the missing people will be charged on site.

Question 2

Does our experience include a picture?

Accepted Answer

A picture may be taken at the end of your game. The picture, however, is not guaranteed nor is it considered part of the price you are paying. If you want to absolutely have a picture of your experience please ask us to take a picture with your own device.

Question 3

Where can I find the picture you took?

Accepted Answer

All our pictures are posted on our Facebook page. Reviews, page likes and checking in are always very much appreciated.

Question 4

We booked and paid online for X people but less people showed up. Will the people who couldn't make it be refunded?

Accepted Answer

Yes. As long as the minimum amount of people required for a given room showed up, the one's who haven't will be refunded.

Question 5

Is there a minimum age requirement?

Accepted Answer

Anyone under the age of 16 must be accompanied by an adult. We strongly recommend that players be at least 10 years old due to the complexity of the puzzles and some of the subject matter.

Question 6

Is this a good place for team building?

Accepted Answer

Yes. Our escape games are a very popular and efficient way used by companies for team building and developing better group dynamics.

Question 7

Which payment methods are accepted?

Accepted Answer

Online, only credit card is accepted. In person, you may pay by debit or credit.

Question 8

Who came up with the ideas and scenarios?

Accepted Answer

All scenarios, puzzles and concepts, were designed by the Escaparium team.

Question 9

Do you sell food, drinks and/or alcohol? Can we bring food and eat it here?

Accepted Answer

You may eat your own snacks in the lounge, but not in the rooms. Alcohol and being under the influence will not be tolerated.

Question 10

Do you have parking?

Accepted Answer

Yes. We have many parking spots.

Question 11

Is it necessary to make a reservation?

Accepted Answer

Making a reservation online or over the phone is strongly recommended to ensure your spot and to avoid waiting or wasting time.

Question 12

Which language are the games?

Accepted Answer

All games are entirely bilingual (French and English).

Question 13

Are you accessible by public transport?

Accepted Answer

Yes. There is a bus stop right in front and there are multiple STL buses that stop there.

Question 14

Do you have birthday promotions?

Accepted Answer

No. We do not have any promotions for birthdays.

Question 15

Can I cancel or reschedule my game?

Accepted Answer

For most of our games, you may cancel or move your booking up to 48 hours in advance. For Wardrobe for Sale, The Forgotten Cathedral, Ctrl Alt Reboot, and Magnifico, changes must be made at least 7 days before your booking.

FAQ